Terms of Service

Document type: TERMS · Version: 1.1 · Effective from: 9 June 2026

These Terms govern your purchase and use of the She Came Back program and the member portal (together, the “Service”) operated by The Mixed Essence s.r.o., IČO 19537212 (“we”, “us”). By purchasing or using the Service you agree to these Terms.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract. The Service is intended for consumers and for personal, non-commercial use.

2. Your account and access

You are responsible for keeping your login credentials confidential and for all activity under your account. Do not share your account or credentials. Access is personal to you and non-transferable.

3. Licence and intellectual property

All content in the Service (text, audio, video, exercises, materials) is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the content for your own personal development only. You may not copy, record, redistribute, resell, publish, share, or make the content available to any third party.

4. Price, payment and taxes

Prices are shown before purchase and are payable in full at the time of purchase via our payment provider. Prices are stated inclusive of applicable VAT/taxes as indicated at checkout. Payments are processed by Stripe — we do not store your full card details.

5. Right of withdrawal and immediate access

Because the Service is digital content supplied not on a tangible medium, your statutory 14-day right of withdrawal is governed by the separate Consent to Immediate Access and Waiver of the Right of Withdrawal, which you accept at checkout. Please review it carefully.

6. Acceptable use

You agree not to: (a) use the Service unlawfully or for any purpose other than your personal development; (b) share, resell, or distribute content; © attempt to gain unauthorised access to the Service, other accounts, or our systems; (d) interfere with the operation or security of the Service; or (e) reverse engineer or scrape the Service.

7. Health disclaimer

The Service is for educational and self-development purposes only and is not medical or psychological advice or treatment. Your use of the Service is subject to our separate Health Disclaimer, which forms part of these Terms.

8. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue parts of the Service, and may update content, provided this does not deprive you of what you have paid for.

9. Disclaimers

To the fullest extent permitted by applicable law, the Service is provided “as is” without warranties of any kind, other than those that cannot be excluded under mandatory law (including consumer conformity rights for digital content). We do not warrant that the Service, including any fully automated AI-generated assessments or insights, will be accurate, reliable, error-free, or meet your specific emotional or psychological needs.

10. Limitation of liability

We shall not be liable for any emotional distress, psychological impact, or indirect damages resulting from your use of the Service, your interpretation of the program materials, or your reliance on the AI-generated assessments. To the fullest extent permitted by applicable law, our total liability arising out of or in connection with the Service is limited to the amount you paid for the Service. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for breach of your mandatory rights as a consumer.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms (for example, by sharing content or attempting to compromise security), subject to your mandatory rights.

12. Changes to these Terms

We may update these Terms. The version in force at the time of your purchase applies to that purchase. Material changes will be notified to you, and continued use after changes constitutes acceptance of the updated Terms where permitted by law.

13. Governing law and disputes

These Terms are governed by the laws of the Czech Republic. As a consumer, you cannot be deprived of the protection of the mandatory rules of the country where you habitually reside. Disputes may be brought before the competent courts; EU consumers may also use the Czech Trade Inspection Authority (ČOI) for out-of-court settlement or the EU Online Dispute Resolution platform. We will try to resolve any issue with you directly first — contact [Insert support email].

14. Contact

The Mixed Essence s.r.o., IČO 19537212, Varšavská 715/36, 120 00 Praha, Czech Republic.